Customer Service Policy

This Customer Service Policy outlines the complete customer service standards, order processing rules, logistics arrangements, discount benefits, return and refund regulations, and support channels available on our website. The policy applies to all visitors, customers, and completed transactions. Our goal is to deliver consistent, transparent, and user-friendly shopping support for every global customer. By browsing this website and placing orders, you acknowledge and agree to all service terms listed below.

1. General Shopping Standards

All transactions on our website follow unified and standardized shopping rules. All product pricing, discounts, and order settlements are processed in USD as the sole official currency. All displayed prices are final and clear without hidden fees, additional surcharges, or compulsory bundled items. We maintain equal service standards for all customers across all regions, ensuring fair and consistent shopping experiences for every user.
We regularly offer site-wide discount promotions to help customers purchase high-quality professional beauty products at affordable prices. All discount activities are open to all users with no hidden thresholds, and discounts can reach up to 70% off selected items. All promotional rules are displayed transparently on the website to ensure every customer can enjoy legitimate benefits.

2. Order Processing & Logistics Service

Once customer payment is confirmed, all orders will be processed and shipped within 1 to 3 working days. Every order undergoes official product inspection, sorting, and secure packaging before dispatch to ensure item integrity and quality standards. After shipment, the standard delivery period ranges from 6 to 12 working days, covering complete international transit and local delivery procedures.
We provide global free shipping services for all products site-wide with no minimum order requirement. All shipping services are fully covered by our platform. In addition, we take full responsibility for all tariffs, customs clearance fees, and other related charges incurred during international transportation. Customers will never be required to pay extra fees during customs clearance or delivery processes, ensuring a completely cost-free and worry-free delivery experience beyond product payment.

3. Return Service Rules

We provide a customer-friendly 60-day return policy for all products purchased on our website. Customers may initiate return requests within the valid return window for various eligible situations, including product dissatisfaction, quality defects, transportation damage, incorrect items, or missing accessories.
All return applications must be submitted through official website channels. Returned items should remain in original and unused condition unless verified for quality or transit damage. Our after-sales team conducts fair and professional reviews for every return application to ensure legitimate customer rights are fully protected.

4. Refund Processing Standards

Once returned items are received, inspected, and approved to meet return requirements, we will proceed with official refund processing. All eligible refunds will be completed within 5 to 10 working days and returned to the customer’s original payment method in full. No hidden fees, handling charges, or unreasonable deductions will be applied to valid refund cases.
We maintain standardized and efficient refund procedures to ensure every qualified customer receives timely and complete refunds. All refund operations comply with unified platform rules to guarantee fairness and transparency.

5. Customer Support Service

We provide professional pre-sales, in-sales, and after-sales customer support for all users. If you have any questions regarding product features, color selection, order status, logistics progress, discount rules, return procedures, or policy explanations, you may contact our support team through the Contact Us page on our official website.
Our customer service staff is professionally trained, familiar with all platform rules and product details, and committed to providing accurate, patient, and efficient responses to resolve customer inquiries and shopping concerns.

6. Service Policy Update

We reserve the right to update and optimize this Customer Service Policy according to service upgrades and operational adjustments. The latest version will be published on the official website and take effect immediately. Continued use of the website and continued placement of orders after policy updates represent your acceptance of the latest service terms.

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